POLICies
Homecare Policies & Procedures
Our Policies and Procedures are extensive and wide-reaching, providing clear, comprehensive information on the standards and practices that guide our services. Here, you’ll find detailed guidelines on safeguarding, data protection, quality assurance, and health and safety, reflecting our commitment to excellence and transparency. Each policy ensures that we meet regulatory requirements and deliver compassionate, respectful, and safe care tailored to individual needs.
Our procedures are designed to protect and empower both clients and staff, upholding Flourish’s core values in every aspect of our work.
Information We Collect
We may collect personal information directly from you or through third parties to provide high-quality care services. This data includes:
a) Personal Information
Name, address, email, phone number
Date of birth
Emergency contact information
Health information (e.g., medical history, current conditions, care requirements)
Identification documents (where legally required)
b) Children’s Information
When providing care services to children, we may collect relevant information, such as:
Parent/guardian contact details
Child’s medical records, allergies, and developmental needs
c) Financial Information
Billing details and payment information
Insurance policy information (if applicable)
d) Website Data
IP address and browser information
Cookies and similar tracking technologies to improve user experience on our website
How We Use Your Information
We use the information collected for the following purposes:
- To provide personalized adult and children’s home care services
- To communicate with clients, guardians, and caregivers
- To comply with legal and regulatory requirements
- For billing and payment processing
- To improve our services and website functionality
Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share information in the following cases:
- With Healthcare Providers: To ensure coordinated care services
- With Legal Authorities: When required by law or in response to legal requests
- With Service Providers: For tasks such as billing, IT support, or background checks on caregivers
- With Parents/Guardians: When providing services to children under their care